| No | Provider | Address and Contact number | Note |
|---|---|---|---|
| UNHCR and it’s implementing partner | |||
| 1 | YCWS Medical Hotline | +62811-8161-511 | Non-emergency requests are reviewed every Monday, confirmation the case is granted or not on Tuesday afternoon and the latest is on Wednesday. Referral from the organization can be done through email. Women at risk and underage/minor separated children can be referred through email. Self-referral: the refugee goes to Puskesmas and it will provide a referral letter to go the hospital. If the refugee wants to get assistance from CWS, they need approval first from CWS. |
| 2 | UNHCR GBV and Child Protection | +62811-1707-0646 | Gender based violence and child refugee protection service for refugees in Indonesia. |
| 3 | IOM helpline [Helpline.id] | +62895-3624-66653 (chat only) | Helpline.id Only available for refugees under IOM, but might be open to other refugees who are not under IOM with funding from other parties. 50k internet allowance provided |
| JRS | |||
| 4 | Jesuit Refugee Service Indonesia – Jakarta Case Management | +62851-8681-0534 | Current available service is youth capacity building. Cash assistance is currently closed per March 2025. Service available for refugees and asylum seekers residing in Jakarta area. |
| 5 | Jesuit Refugee Service Indonesia – Bogor Case Management | +62813-4027-7437 | Current available services: education and training, psychosocial support, protection, and information support. Cash assistance is currently closed per March 2025. Service available for refugees and asylum seekers residing in Bogor area. |
| Hospital in Bogor Area | |||
| 7 | RSJ Marzoeki Mahdi | Jl. Dr. Sumeru No.114, Bogor (0251) 8324024, 8324025, 8320467 https://www.rsmmbogor.com/ https://www.healing119.id/ | Public Hospital in Bogor. Hotline services for [1] suicidal risk and [2] counseling via whatsapp. The services is supported by Marzuki Mahdi hospital and Indonesian Clinical Psychologist Association. Merely for people who speak bahasa. |
| 8 | RSUD Ciawi | Emergency contact: 0251 – 8240736 | Psychiatry available. |
| 9 | UPTD Prov Jawa Barat | Jl. LLRE Martadinata No 2 Kota Bandung 022 20508777 Hotline 085222206777 | Service provider for victim of violence |
| 10 | UPTD Kab Bogor | Jl. Alun-alun Jonggol, Bogor Jl. H. Usa Ciseeng, Kab. Bogor Jl. Raya Bogor-Jasinga KM 24 0251 8649238 Jl. Kebon Jati, Tamansari, Bogor Jl. Raya KHR Moch Toha No 362, Ciawi | |
| 11 | UPTD Kota Bogor | Jl. Distarata IV no 3-4, (0251) 8310373, Hotline 08111115597 | |
| Jakarta Area | |||
| 12 | RSJ Soeeharto Heerdjan | Jl. Prof. Dr. Latumeten No.1, Jelambar, Grogol Petamburan, Jakarta Barat (021) 5682841 https://rsjsh.co.id/ | Public Hospital in Jakarta |
| 13 | RSUPN Dr. Cipto Mangunkusumo (RSCM) | Jl. Pangeran Diponegoro No.71, Jakarta Pusat (021) 1500135 | Public Hospital in Jakarta |
| 14 | RS Pelni | Jl. K.S. Tubun No. 92094, Slipi, Jakarta Barat 021-5480608 | Public Hospital in Jakarta |
| 15 | RSKD Duren Sawit | Jl. Duren Sawit Baru No. 2, Jakarta Timur 021-8615555 | Public Hospital in Jakarta |
| 16 | RSUP Persahabatan | Jl. Persahabatan Raya No.1, Jakarta Timur 021-4891708 | Public Hospital in Jakarta |
| 17 | Puskesmas Kecamatan Kemayoran | Jl. Harapan Mulia No.1, Jakarta Pusat (021) 4251018 | Psychiatrist/psychologist available |
| 18 | Puskesmas Kecamatan Johar Baru | Jalan Mardani Raya No.36, RT.4/RW.5, Jakarta Pusat (021) 4224041 | WhatsApp: 081213694466 | Psychiatrist/psychologist available |
| 19 | Puskesmas Kecamatan Matraman | Jl. Pisangan Baru Timur No.2A, Jakarta Timur (021) 21011622 | Psychiatrist/psychologist available |
| 20 | Puskesmas Kecamatan Pasar Rebo | Jl. Kalisari No.1, Pekayon, Jakarta Timur (021) 8720053 | Psychiatrist/psychologist available |
| 21 | Puskesmas Kecamatan Kramat Jati | Jl. Kerja Bakti, Kramat Jati, Jakarta Timur (021) 8004381 | Psychiatrist/psychologist available |
| 22 | Puskesmas Kecamatan Taman Sari | Jl. Ubi No.178, Jakarta Barat (021) 6297752 | Psychiatrist/psychologist available |
| 23 | Puskesmas Kecamatan Mampang Prapatan | Jl. Bank V / Jl. Liliana Blok C24-25, Jakarta Selatan (021) 22715588 | Psychiatrist/psychologist available |
| 24 | Puskesmas Kecamatan Pancoran | Jl. Potlot II No. 6, Duren Tiga, Jakarta Selatan (021) 7974024 | Psychiatrist/psychologist available |
| 25 | Puskesmas Kecamatan Pasar Minggu | Jalan Kebagusan Raya No.4, RT.10/RW.5, Jagakarsa, Jakarta Selatan (021) 7811265 | Psychiatrist/psychologist available |
| 26 | Puskesmas Kecamatan Setiabudi | Jl. Halimun Raya No.13, Jakarta Selatan (021) 8295529 | Psychiatrist/psychologist available |
| 27 | Puskesmas Kecamatan Tebet | Jl. Tebet Timur II No. 2, RT 006 / RW 005, Tebet Timur, Jakarta Selatan (021) 8350632 | Psychiatrist/psychologist available |
| 28 | Unit Pelaksana Teknis (UPT) Prov DKI Jakarta | Jl Raya Bekasi Timur KM. 18 Jatinegara Kaum (021) 47882898 Hotline 081317617622 | Service provider for victim of violence |
| Others | |||
| 29 | UNHCR Legal Protection Hotline | +62811-9840-643 | Protection hotline for refugees facing legal and protection issues such as immigration law, security issues, and others. Hotline available for emergency case only and not for counselling. |
| 30 | SUAKA Legal Aid service | +62812-12378-252 legalaid@suaka.or.id | Legal aid hotline for refugees facing legal problems of refugee process (RSD related), national law implementation (criminal, private, administrative, immigration law), and violation of human rights. SUAKA can’t provide any financial or daily needs assistance and resettlement process intervention for refugees. |
| 31 | LBH APIK Jakarta | +62813-8882-2669 | Legal aid provider for women facing sexual violence in Indonesia. There are numbers of lawyers ready to assist survivor on legal process and service also open for refugees. Service available for cases identified in Jakarta. |
| 32 | Emergency call for police services | 110 | Indonesian Police forces hotline number to report emergency regarding security or protection of individual. |
| 33 | Women and child friend [SAPA 129] Ministry of Women Empowerment and Child Protection | Hotline 129 WhatsApp 0811 1129 129 https://laporsapa129.kemenpppa.go.id/#cara-lapor | Service provider for women and children victim of violence. |
| 34 | Love Inside Suicide Awareness (LISA) Suicide Prevention Helpline | +62811-3855-472 (Bahasa) +62811-3815-472 (English) | Service coverage: Bali and Indonesia |
| 35 | Pulih Foundation | +62811-8436-633 (chat only) pulihfoundation@gmail.com | Psychological counselling service available for refugees with fees identified as: Offline Counselling: Counselling on Monday to Friday (09.00-17.00): Rp. 200.000 Counselling on Saturday (09.00-14.00): Rp. 250.000 Online Counselling: Counselling fro Monday to Saturday: Rp. 150.000 All counselling service duration: 1 hour per session. |
| 36 | Tzu Chi Hospital | +62-21- 55963680 customercare@rscktzuchi.co.id https://web.rscktzuchi.co.id/ | Tzu chi foundation has a hospital Rumah Sakit Cinta Kasih Tzu Chi in Cengkareng that provides services for people who can’t afford but in needs of health services. Tzu Chi foundation-Sinar Mas branch (a multinational company) had an internship working program for Refugees. Religous based organization. |
| 37 | Dompet Dhuafa Foundation | +62811-1617-101 | Health emergency response for all individuals including refugees. Dompet Dhuafa has specific hospital to provide emergency response related to health issue. Resources might be limited. |
| 38 | Sejiwa | 199 Extension 8 | 199 Emergency call for first aid, including ambulance, but not for suicide first aid. |
| 39 | Shinta Putriananda | +62877-1861-1871 | Private clinic. Clinical Psychologist in University of Padjajaran Counseling Services. |
| 40 | Ikatan Psikolog Klinis (IPK) Indonesia | https://sahabat.ipkindonesia.or.id (Bahasa Indonesia only) | Free counselling session for those who can speak Bahasa Indonesia. |
Acknowledgement
This Service Directory was produced as a part of the Pathways to Refugee Wellbeing (PRW) Project. The PRW Project was led by the Refugee Trauma and Recovery Program (RTRP) at the University of New South Wales (Sydney, Australia), in partnership with the University of Gadjah Mada (Yogyakarta, Indonesia), SUAKA: Indonesian Civil Society Association for Refugee Rights Protection (Jakarta, Indonesia), and Refugee Learning Nest (Bogor, Indonesia). The project was funded by the Australian Research Council Linkage Grant (LP170100852). This service directory does not reflect the personal preferences, endorsements, or affiliations of the PRW Project team or its partner organizations, but rather aims to provide an overview of available services for refugees in Indonesia as of the date of publication.
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