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Information on CBOs/Learning Centers during COVID-19 Emergency

This list will be updated to reflect the current situation.


Refugee Learning Center
  • email:
  • Phone/WA/Viber: +62 895 3302 65258 (we have parents group on WhatsApp).
  • We closed RLC for a temporary time from 15 March to 28 March. (Subject to change according to new updates from UNHCR and government).
  • The students study and connected with the teachers through an online platform (google doc, Facebook messenger group, and WhatsApp group).
Hope Learning Center 
  • PH, WhatsApp, Viber, IMO, Telegram: +62 81372172026
  • Off until 28th March.
  • Remote/Distance learning via class groups. Conducted every work/school day. This condition will continue until further notice.
JRS Center
  • Ph., WA: +62 813-8442-1438
  • email:
  • JRS Center close from 16 until further notice.   
  • Activities: online/remote learning


Roshan Learning Center

  • No activities and will be closed until further notice
  • For further information, you can contact through e-mail:

Sisterhood Community Center

  • No activities and will be closed until further notice
  • For further information, you can contact through e-mail:

HELP Learning Center

  • HELP learning Center is close until 5th April as of March 27th, 2020. We may change our decision based on the situation.
  • At this moment we don’t have any activities to be in place due to this situation but we have been sharing public platforms or any other source that could help our students to use their time wisely with educational resources
  • For further information, you can contact 081388770980 or WA 082112273881.

Information about Service Provider/NGOs during COVID-19 Emergency

List of Service Provider/NGOs and their services during COVID-19

This list will be updated to reflect the current situation


SUAKA staff are working remotely. The building of the Jakarta Legal Aid Institute/Indonesian Legal Aid Foundation where SUAKA office located is closed until further notice.

For consultation with SUAKA, please contact through email

2. UNHCR Indonesia, CWS, CRS

Please note that, in light of the evolving situation related to the COVID-19 outbreak in Indonesia, and taking into account guidance from local authorities, the UNHCR Office in Jakarta will implement a working arrangement which will temporarily impact our capacity to provide counseling and services in the office. Until further notice, UNHCR will not provide in-person services at the UNHCR office in Jakarta.

The usual channels for communicating with UNHCR and partners remain open:

  • KOBO online inquiry link:
  • UNHCR general inquires Email address:
  • UNHCR CBP Email address:
  • CWS health team email address:
  • UNHCR CBP Phone number: 08119840643
  • UNHCR Phone number: 021 2964 3602 (landline will be limited)
  • CWS Hotline (Emergency): 0811 8161 511
  • CRS Hotline (SGBV): 0811 9670 250
  • CRS Hotline (Socio-Economic Assistance): 0811 1499 871

In any kind of emergency please try to contact UNHCR, CWS, CRS first to ensure your treatment is covered by the service provider.

3. JRS Jakarta

  • Services (other than health emergency cases) are on put on hold until 30 April 2020 and might be extended based on the situation.
  • For further information, you can contact by phone or WA to 081332807441 / 08111905113 / 085643020319. For legal consultation, please send email to

4. JRS Bogor

  • Services, other than health emergency cases, are on put on hold until 30 April 2020 and might be extended based on the situation.
  • For further information, you can contact by phone or WA to 081340277437, 081296739241, 085921559649

5. Dompet Dhuafa

  • School for Refugee (preparatory course for refugee children for public school enrolment) is being conducted online until further notice.
  • For healthcare-related, only accept referral through CWS.

Glossary and List of Abbreviations on COVID-19

Coronavirus (Eng/Ind)

According to WHO, coronavirus or corona virus is a large family of viruses that cause diseases ranging from the common cold to more severe illnesses such as MERS and SARS. The name “coronavirus” comes from a crown-like projection on its surface. “Corona” in Latin means “crown.”

SARS-CoV-2 (Eng/Ind)

stands for Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2). This name was established by the International Committee on Virus Taxonomy (ICTV) on 11 February 2020 as the name of the new corona virus that causes COVID-19.

COVID-19 (Eng/Ind) stands for Corona Virus Disease 2019. This disease is caused by the SARS-CoV-2 virus.

Lockdown (Eng)

In COVID-19 context, it is a security measure taken by authorities in an area to contain a viral outbreak. Usually, with this kind of security measure, the activities in an area come to a total halt.

For example in Hubei Province during COVID-19 outbreak, no public transportation, no non-urgent public service. People are expected to stay at home at all times, with the consequences of jail time or a hefty fine.

Isolation (Eng) This involves separating ill persons from well persons

Self-Isolation (Eng) Same as above, basically, a diagnosis of COVID-19 should trigger isolation to separate ill persons with the virus from those who are healthy.

Quarantine (Eng) This involves separating ill persons, who have been exposed to the infection, from other well persons during the incubation period of an illness

Self-Quarantine (Eng) is designed to restrict the movement of healthy people who may have been exposed to someone who has tested positive for COVID-19. The CDC suggests staying at home for 14 days from the exposure.

Pandemic (Eng) A pandemic is the worldwide spread of a new disease that affects large numbers of people.

Epidemic (Eng) The constant presence of a disease in a population in a geographical area

Outbreak (Eng) The number of disease cases that exceed what is normally expected

Wabah (Ind) See Outbreak.

ODP (abb-Ind) Orang Dalam Pengawasan in English: Person Under Supervision

ODP is a person, that usually has mild symptoms such as cough, sore throat, fever, but there is no close contact with positive sufferers.

ODP usually asked to be self-isolate/self-quarantine at home until they developed escalated symptoms.

PDP (abb-Ind) Pasien Dalam Pengawasan, in English: Patience Under Supervision

PDP is categorized according to symptoms, such as fever, cough, shortness of breath, sore throat. Or from observations, there is a disturbed lower airway and have been in close contact with positive patients or those who are infected.

Flattening the curve (Eng)

Flattening the curve refers to community isolation measures that keep the daily number of disease cases at a manageable level for medical providers.

In epidemiology, the curve refers to the projected number of new cases over a period of time.

The idea of flattening the curve is to stagger the number of new cases over a longer period so that people have better access to care.

Herd Immunity (Eng)

Herd Immunity is a form of indirect protection from infectious disease that occurs when a large percentage of a population has become immune to an infection, whether through previous infections or vaccination, thereby providing a measure of protection for individuals who are not immune.

Herd immunity can be achieved through a vaccine, like in the case of smallpox and measles.

It can also be achieved naturally as people are infected, recover, and are then immune to further infection. This works if chances of reinfection are low or, ideally, zero.

It is a controversial idea because, while the theory of herd immunity is viable, it’s still unclear how contagious the new coronavirus is and how severely it affects different demographics.

Imported Case (Eng) COVID-19 cases that come from travelers who have just arrived from abroad or areas with coronavirus outbreaks.

Local transmission (Eng) COVID-19 cases transmitted locally, due to close contact with previously known cases. Or, people who have close contact with coronavirus patients.

Antiseptic (Eng)

An antiseptic is a substance that stops or slows down the growth of microorganisms. They’re frequently used in hospitals and other medical settings to reduce the risk of infection during surgery and other procedures.

Different types of antiseptics are used in medical settings. These include hand rubs, hand washes, and skin preparations. Some are also available for home use.

Please check the warning and direction on the package before you use antiseptic on your skin/body.

Disinfectant (Eng)

Disinfectants are antiseptic that ONLY can and should be applied to nonliving surfaces, such as countertops and handrails.

Both antiseptics and disinfectants contain chemical agents that are sometimes called biocides. Hydrogen peroxide is an example of a common ingredient in both antiseptics and disinfectants. However, antiseptics usually contain lower concentrations of biocides than disinfectants do.

Rapid test (Eng) Rapid tests are designed for use where a preliminary screening test result is required and is especially useful in resource-limited countries.

Rapid testing for COVID-19 are effective to slow down the transmission because it can be applied to screen thousands of people per day at a fast pace.

Rumah sakit rujukan (Ind) Referral hospital,

For COVID-19 context, it is a term used to specify hospitals that designated for COVID-19 treatment.

These hospital is equipped with the necessary medical professionals (doctors, nurses, paramedics), equipment (ventilators, test kits, etc), and specific ward (isolation ward, Intensive Care Unit, etc)

Frequently Asked Question on COVID-19

This Frequently Asked Question compiled from various sources, mainly WHO, CDC, Ministries of Health from Australia, United Kingdom, also reliable and verified news sources. This post will be edited and updated, as soon as there is new information.

This is a long post, please refer to the guide below to help you navigate the topics:

  • If you using desktop you can use the shortcut Ctrl-F to type keywords that you are looking for.
  • If you are using a mobile browser, such as Chrome, you can see ‘Find in Page’ in the option Icon  and, type the keywords that you are looking for.

Frequently Asked Question on COVID-19

What is COVID-19?

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

What are the symptoms of COVID-19?

How does COVID-19 spread?

WHO is assessing ongoing research on the ways COVID-19 is spread and will continue to share updated findings.

People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales.

These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets.

This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.

Can someone spread the virus without being sick?

People are thought to be most contagious when they are most symptomatic (the sickest).

Some spread might be possible before people show symptoms; there have been reports of this occurring with this new coronavirus, but this is not thought to be the main way the virus spreads.

What is a Silent Spreader?

The virus can take up to two weeks to become symptomatic. This means there are people walking around who are not yet experiencing symptoms but are still infecting others. These are the silent spreaders.

Because the virus can be transmitted before someone shows symptoms, simply avoiding people who look sick isn’t going to help much. To slow the rate of infection, it’s imperative that we follow public health strategies – like social distancing – to reduce contact between healthy people and silent spreaders.

Should I worry about COVID-19?

Illness due to COVID-19 infection is generally mild, especially for children and young adults. However, it can cause serious illness: about 1 in every 5 people who catch it need hospital care. It is therefore quite normal for people to worry about how the COVID-19 outbreak will affect them and their loved ones.

Can the virus be transmitted through air?

COVID-19 is NOT airborne.

The coronavirus is mainly transmitted through droplets generated when an infected person coughs, sneezes or speaks.

To protect yourself:
-keep 1m distance from others
-disinfect surfaces frequently
-wash/rub your hands
-avoid touching your face (ear, mouth, nose, eyes)

Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low.

Can I catch the coronavirus by eating food handled or prepared by others?

We are still learning about the transmission of the new coronavirus. It’s not clear if it can be spread by an infected person through food they have handled or prepared, but if so it would more likely be the exception than the rule.

So, we currently cannot rule out the possibility of the infection being transmitted through food by an infected person who has not thoroughly washed their hands. In the case of hot food, the virus would likely be killed by cooking. This may not be the case with uncooked foods like salads or sandwiches.

That said, the new coronavirus is a respiratory virus known to spread by upper respiratory secretions, including airborne droplets after coughing or sneezing. The virus that causes COVID-19 has also been detected in the stool of certain people.

Experts had some basic tips for people to follow.

  • Avoid uncooked and open-air meals, like from a food truck or buffet.
  • Don’t use unfamiliar utensils.
  • Wash fruit and vegetables.
  • Cook food at least 140 degrees Fahrenheit, which neutralizes the virus.
  • Buy packaged foods when possible

Are antibiotics effective in preventing or treating the COVID-19?

No. Antibiotics do not work against viruses, they only work on bacterial infections. COVID-19 is caused by a virus, so antibiotics do not work. Antibiotics should not be used as a means of prevention or treatment of COVID-19. They should only be used as directed by a physician to treat a bacterial infection.

Is there a vaccine, drug or treatment for COVID-19?

Not yet. To date, there is no vaccine and no specific antiviral medicine to prevent or treat COVID-2019. However, those affected should receive care to relieve symptoms. People with serious illnesses should be hospitalized. Most patients recover thanks to supportive care.

Possible vaccines and some specific drug treatments are under investigation. They are being tested through clinical trials. WHO is coordinating efforts to develop vaccines and medicines to prevent and treat COVID-19.

When to use a mask?

  • If you are healthy, you only need to wear a mask if you are taking care of a person with suspected COVID-19 infection.
  • Wear a mask if you are coughing or sneezing.
  • Masks are effective only when used in combination with frequent hand-cleaning with alcohol-based hand rub or soap and water.
  • If you wear a mask, then you must know how to use it and dispose of it properly.

How to put on, use, take off and dispose of a mask

  • Before putting on a mask, clean hands with alcohol-based hand rub or soap and water.
  • Cover mouth and nose with mask and make sure there are no gaps between your face and the mask.
  • Avoid touching the mask while using it; if you do, clean your hands with alcohol-based hand rub or soap and water.
  • Replace the mask with a new one as soon as it is damp and do not re-use single-use masks.
  • To remove the mask: remove it from behind (do not touch the front of mask); discard immediately in a closed bin; clean hands with alcohol-based hand rub or soap and water.

Be very careful if you buy any type of mask, in-store or online, as there are cases where the mask being sold in the market was sold and made illegally. The masks were not produced according to Indonesian health standards, adding that they do not provide any protection against viruses.

Buy masks on well-known stores, such as Kimia Farma, Guardian, Century, or trustable local pharmacies and hospitals.

What is social distancing?

Social distancing means we reduce the number of close physical and social contacts we have with one another.

since WHO on the 20th of March, used a stronger phrase, Physical distancing.

What is physical distancing?

Physical distancing is also essential on reducing the risk of infection. It means keeping the physical distance from people so that we can prevent the virus from transferring to one another. But it doesn’t mean that socially we have to disconnect from our loved ones, from our family.

When Physical distancing actions are combined with good personal hygiene measures the spread of a pandemic through the community can be slowed. This helps protect the most vulnerable members of the community and reduces the impact of the pandemic on essential, life-saving health services.

While practising physical distancing, people can travel to work (including public transport). For non-essential activities outside the workplace or attendance at schools, universities and childcare – social distancing includes:

  • avoiding crowds and mass gatherings where it is difficult to keep the appropriate distance away from others
  • avoiding small gatherings in enclosed spaces, for example family celebrations
  • attempting to keep a distance of 0.5-2 metres between themselves and other people where possible, for example when they are out and about in public place.
  • avoiding shaking hands, hugging, or kissing other people.
  • avoiding visiting vulnerable people, such as those in aged care facilities or hospitals, infants, or people with compromised immune systems due to illness or medical treatment.

Who should practice physical distancing?

Everyone should practice social distancing, as it reduces the potential for transmission.

Is it safe for me to go to the gym?

Please do home work out during this time until further notice from the government.

Indonesian Health Protocol for COVID-19

Please follow this infographic to learn about the Indonesian Health Protocol for COVID-19

More information on:

Protokol Kesehatan COVID-19,

Protokol Kesehatan Korona, Presiden Jokowi Youtube Channel,

Infographic source: Ministry of Health Republic of Indonesia, Kompas.