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Information about Service Provider/NGOs during COVID-19 Emergency

List of Service Provider/NGOs and their services during COVID-19

This list will be updated to reflect the current situation

1. SUAKA

SUAKA staff are working remotely. The building of the Jakarta Legal Aid Institute/Indonesian Legal Aid Foundation where SUAKA office located is closed until further notice.

For consultation with SUAKA, please contact through email legalaid@suaka.or.id

2. UNHCR Indonesia, CWS, CRS

Please note that, in light of the evolving situation related to the COVID-19 outbreak in Indonesia, and taking into account guidance from local authorities, the UNHCR Office in Jakarta will implement a working arrangement which will temporarily impact our capacity to provide counseling and services in the office. Until further notice, UNHCR will not provide in-person services at the UNHCR office in Jakarta.

The usual channels for communicating with UNHCR and partners remain open:

  • KOBO online inquiry link: https://enketo.unhcr.org/x/#fmYrpTgM
  • UNHCR general inquires Email address: insja@unhcr.org
  • UNHCR CBP Email address: insjacbp@unhcr.org
  • CWS health team email address: cwsindonesia.health@gmail.com
  • UNHCR CBP Phone number: 08119840643
  • UNHCR Phone number: 021 2964 3602 (landline will be limited)
  • CWS Hotline (Emergency): 0811 8161 511
  • CRS Hotline (SGBV): 0811 9670 250
  • CRS Hotline (Socio-Economic Assistance): 0811 1499 871

In any kind of emergency please try to contact UNHCR, CWS, CRS first to ensure your treatment is covered by the service provider.

3. JRS Jakarta

  • Services (other than health emergency cases) are on put on hold until 30 April 2020 and might be extended based on the situation.
  • For further information, you can contact by phone or WA to 081332807441 / 08111905113 / 085643020319. For legal consultation, please send email to elsza@jrs.or.id

4. JRS Bogor

  • Services, other than health emergency cases, are on put on hold until 30 April 2020 and might be extended based on the situation.
  • For further information, you can contact by phone or WA to 081340277437, 081296739241, 085921559649

5. Dompet Dhuafa

  • School for Refugee (preparatory course for refugee children for public school enrolment) is being conducted online until further notice.
  • For healthcare-related, only accept referral through CWS.
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